Shipping policy

Shipping

At Aureen, we carefully prepare every order so your items are shipped safely and efficiently.

Processing time

Orders are usually processed and prepared for dispatch within 2 to 8 business days from the date of purchase, excluding weekends and public holidays. This handling window matches the shipping setup used in Google Merchant Center.

Shipping method and cost

Free tracked shipping is available for orders placed through Aureen. We work with trusted carriers to deliver your order safely. The carrier and route may vary depending on your delivery country and the items in your order.

Delivery time

Average transit time after dispatch is around 5 business days. Most orders arrive within about 5 to 7 business days after dispatch, depending on the destination, carrier conditions and local delivery operations.

With processing and transit time included, the estimated delivery window is usually about 7 to 15 business days after purchase.

After your order has shipped, you will receive tracking information so you can follow your delivery.

Customer support

Questions about delivery? Email sac@aureenonline.com.

Legal information

Brand: Aureen
Operated by: PHT DIGITAL MKT LTD
Company number: SC894874
Registered office: Pinnacle House Business Centre, Linlithgow Bridge, Ground And First Floor, Linlithgow, United Kingdom, EH49 7SF
Customer service: sac@aureenonline.com

About Aureen

Aureen was created with a clear purpose: to bring timeless, feminine style into everyday life.

Inspired by the effortless sophistication of European fashion, the brand focuses on pieces that feel polished, versatile, and comfortable — made for women who want to look elegant without overcomplicating their wardrobe.

Today, Aureen continues to follow the same vision: carefully selected fashion with soft silhouettes, refined details, and a modern sense of understated luxury.